Best Western Plus University Inn

Everything was good. Having the restaurant and lounge on site was amazing!

The bed was comfortable, the room was nice and clean and conveniently located. It was easy for booking, checking in & out. The staff was professional and friendly and helpful when we needed towels for the pool and the room, they went out of their way to get the pool towels. We were able to bring our dog and breakfast was good.

I liked the cleanliness of the room, the availability of toiletries in the room. I was traveling alone, with my small dog, and found the 2nd floor, furthest down the hall location of my room not convenient to being able to quickly get my dog outside if there were an urgency to do so. The same applied to my having to make a number of trips from my car to the room. Other than those two inconveniences, the motel's staff was very pleasant and accommodating, the motel was clean and quiet, the breakfast was plentiful and palatable. Plus, outside the building there is a dedicated grassy pet area complete with a dog waste station with pet waste bags and a trash can. (The bag dispenser was empty when I took my dog to the area...but a bag wasn't needed, fortunately.) I will undoubtedly choose the Best Western Plus University Inn again for future trips to Moscow.

Staff was welcoming. Fast check in and out. Pool area very clean and warm. Breakfast was very good. Dining staff was great and kept all areas clean. I liked that they had quarters available for laundry. All areas were clean. Parking was never an issue.

The front desk staff--Donovan and Colleen--were incredibly courteous and exceptionally sensitive to our family when we arrived in the middle of the night with an emergency at WSU Veterinary Training Hospital, as well as the morning when we learned our dog didn't survive. Donovan even proactively offered a vet discount for WSU patient families and waived the pet fee for us. At breakfast, the two staff members who were organizing the breakfast were courteous and helpful in assisting me with a tray to take back to our room, since we couldn't leave our 2nd dog unattended to eat in the dining area. Would highly recommend this property to everyone traveling in the Moscow/Pullman region.