Best Western Plus University Inn

Everything was good. Having the restaurant and lounge on site was amazing!

I liked the cleanliness of the room, the availability of toiletries in the room. I was traveling alone, with my small dog, and found the 2nd floor, furthest down the hall location of my room not convenient to being able to quickly get my dog outside if there were an urgency to do so. The same applied to my having to make a number of trips from my car to the room. Other than those two inconveniences, the motel's staff was very pleasant and accommodating, the motel was clean and quiet, the breakfast was plentiful and palatable. Plus, outside the building there is a dedicated grassy pet area complete with a dog waste station with pet waste bags and a trash can. (The bag dispenser was empty when I took my dog to the area...but a bag wasn't needed, fortunately.) I will undoubtedly choose the Best Western Plus University Inn again for future trips to Moscow.

The front desk staff--Donovan and Colleen--were incredibly courteous and exceptionally sensitive to our family when we arrived in the middle of the night with an emergency at WSU Veterinary Training Hospital, as well as the morning when we learned our dog didn't survive. Donovan even proactively offered a vet discount for WSU patient families and waived the pet fee for us. At breakfast, the two staff members who were organizing the breakfast were courteous and helpful in assisting me with a tray to take back to our room, since we couldn't leave our 2nd dog unattended to eat in the dining area. Would highly recommend this property to everyone traveling in the Moscow/Pullman region.

This place isn't a 5 star hotel but seriously underrated. It is cleaner than any place I've been. I mean spotless. Although it may be a little dated, everything is kept in amazing repair. The layout with the courtyard in the center makes getting to the pool, restaurant, outside, a breeze. Because the walls are cement brick (I think) it is exceptionally quiet! Even with a boys baseball team starting near us we heard nothing! The pool room is lovely with wood, skylights, tables, and chairs. And it is HUGE. Not some small brightly lit austere addition like most places. The room is perfect size and has everything you need unlike many new places with the bare minimum stuffed into a tiny spot. Right between Moscow and Pullman it is a great location to explore both towns and there's a strip mall within walking distance. The staff is wonderful and extremely accommodating, taking requests with a smile and honestly pleasant.

This was one of the best hotels we stayed at during our three-week 7500-mile road trip across the continent. Everything was clean, the staff was pleasant and helpful, the bed was very comfortable, and the onsite restaurant was first-rate - we had a very nice dinner there. The icing on the cake was the complementary breakfast, which was the best of any hotel on our trip.